Returns & refunds

Prepare the item and evidence carefully.

Check the seller’s current window

The final return period and eligibility are determined by the seller and applicable South African consumer law. Review the policy shown on the purchase website before sending anything back.

Condition and packaging

Keep the footwear clean, unworn beyond a reasonable indoor fit check and complete with the packaging, labels and accessories received. Avoid marks, odours, moisture or alterations while considering a return.

Shipping, inspection and refund

Follow the seller’s authorised return instructions and keep proof of handover. Return shipping responsibility may depend on the reason. After inspection, any approved refund is normally returned according to the seller’s published method and the amount actually paid.

Faults or delivery errors

Document damage, missing items or an incorrect product before use. Report the issue promptly through the official channel and retain photographs, messages and the order record.